Our Help Desk is staffed with highly trained technicians that are focused on supporting the needs of the restaurant POS user. Spark also employs local technicians if onsite hardware repair or maintenance is required. Spark’s support services group has one goal – to keep your system up and running.
Self Support / FAQ
We’ve compiled some quick and easy documents to walk you step by step through some of the most common issues we hear about. We’ve also got links to some “How To” videos as well. This section will be updated on a regular basis and if you have a request for a “walk thru” document to be created, let us know.
- How to Identify What Kind of Workstation You Have
- License Key Reset/”OPS Software License Grace Period Will Expire” Error
- Clearing a Frozen KDS Screen
- Properly Shutting Down/Restarting RES3700
- Rebooting a Workstation 5/5A
- Rebooting a Workstation 4/4LX
- How to Troubleshoot the “No Communication With Database Server” Error
- How to Change Your Tax Rates